February 12, 2019

I previously covered the basics on how to install the Call Quality Dashboard (CQD) PowerShell module and perform a basic query. This article is a follow-up on how to perform more advanced queries to extract the Microsoft Teams and Skype for Business Online data in your tenant.

Read my full post over at the 4Sysops Blogs:


February 4, 2019

Microsoft Teams will eventually become the standard collaboration tool for Office 365, replacing Skype for Business Online. In the meantime, you may need to manage how your end users will use both products, as well as how to transition fully to Teams. This article will discuss what options are available to you, how to manage this on a per-user and tenant basis, and what is on the roadmap.

Read my full post over at the 4Sysops Blogs:


December 31, 2018

Earlier this year, Microsoft released new admin roles for Microsoft Teams. This feature allows Office 365 tenant administrators to limit the scope of actions available to other administrators in the modern Teams and Skype for Business admin center. This post will go over how to assign these new roles and show what administrative controls are currently available.

Read my full post over at the 4Sysops Blogs:


December 26, 2018

The Call Quality Dashboard (CQD) PowerShell module allows administrators to access network and call quality information gathered by Microsoft Teams and Skype for Business. This post introduces this resource, including how to install the module and perform basic queries.

Read my full post over at the 4Sysops Blogs:


December 12, 2018

Microsoft Teams and Skype for Business Online are both capable of federation, which allows people to contact other users outside their company. However, configuring these Office 365 options the same way as Lync or Skype for Business Server on premises can lead to unexpected results.

Read my full post over at the 4Sysops Blogs:


December 13, 2017

Yesterday Microsoft announced the availability of new calling capabilities in Teams, including PSTN dialing, call history, hold/resume, speed dialing, call transfer, voicemail, and many more features. This follows Microsoft’s announcement at Ignite 2017 that Teams will replace Skype for Business as the primary communications tool in Office 365, and adding these calling capabilities moves us one step closer to that goal. In this post, I’m going to...

December 12, 2017

This past week Microsoft made good on their promise from Ignite 2017 to release an updated Skype for Business Online Network Assessment Tool. In addition to performing a basic network performance test, the tool now makes connectivity checks out to Skype for Business Online to ensure that no network  devices are blocking any IP addresses, ports, or protocols. Check out the video below for more information on the updates and a few demonstrations.

November 2, 2017

Following up from my last post discussing how to troubleshoot audio calls using Call Analytics, this time I'm going to focus on some of the configuration options available. In order to access the Settings and Sites options in Call Analytics, you must be a Global Administrator or Skype for Business Tenant Administrator.

Settings has one sub-menu for Permissions, which allows for role-based access control (sorely missing from the Skype for Business...

October 31, 2017

Investigating audio issues in Skype for Business is different in Office 365 versus the on-premises server product. In the on-premises world, if you're lucky, the monitoring reports are available to look at the call or conference data. If not, you'll need to gather client logs from the affected end user and search for the vqreportevent event to look for clues (hope you can sort through XML). Luckily in the Skype Online, this is all made easie...

October 17, 2017

In the Episode 54 of the renamed Teams on Air broadcast (https://aka.ms/TeamsOnAirReplay), Sr. Product Marketing Manager and host Delanda Coleman along with General Manager of Skype for Business and Microsoft Teams Lori Wright recapped the news from Ignite 2017 along with a Q&A. If you’ve read my previous recap of the keynote from Ignite 2017, there was not a lot of new information from this broadcast. Delanda and Lori outlined that Microsoft Tea...

September 27, 2017

Today at Microsoft Ignite 2017, Microsoft officially announced what was accidentally released a couple weeks ago. Microsoft Teams will become the primary unified communications (or rather, intelligent communications) platform in Office 365. Skype for Business Online will still be available for an unknown amount of time to allow organizations to make the transition to Microsoft Teams.

Read my full article over at the Perficient Microsoft Blog:


September 21, 2017

More and more Skype for Business functionality is making its way into Microsoft Teams. I opened my Outlook client today to create a new Microsoft Teams meeting, and, to my surprise, there is a “Join by Phone” option with a dial-in number and conference ID.

Read my full article over at the Perficient Microsoft Blog:


September 19, 2017

With one week to go until Microsoft Ignite 2017 in Orlando, FL, I decided to take a look at the Skype for Business sessions to see which ones gave clues about new and upcoming features to the product. Here are the top four that I found.

Read my full article over at the Perficient Microsoft Blog:


September 8, 2017

It has been speculated that some type of change or re-brand of Skype for Business might be happening due to the overlapping feature set of Teams along with the upcoming Ignite session names. Today’s “glitch” only seemed to add speculation to this. In a blog post by Mary Jo Foley over at zdnet.com, she shows that several people signing into Skype for Business today received a notification that “Skype for Business is now Microsoft Teams!”.

Read my f...

April 13, 2017

Microsoft Teams has generated lots of questions since its preview became available in the fall of 2016. Since the service was made generally available in March 2017, Microsoft has started releasing more tools and information on how to plan, provision, and administer the new service in Office 365. One of those tools released this week is a bandwidth calculator. The bandwidth calculator allows IT architects and administrators to estimate the expect...

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